Since she opened her own retail business, Alexa Largoza-Ania has aimed to constantly improve the service that she offers to her customers. While she possesses all of the traits that a good customer service rep needs in order to succeed, she also recognizes that there are many areas where reps can improve in order to provide an even better level of service.
Always Learn
The more you know about the product or service that you sell, the better able you are to provide customers with the information they need when they ask you a question. Remember that the customer will always consider you an expert on the subject, so you need to constantly strive to learn more so that you can live up to that title.
Good Training
In many ways, a customer service representative is only ever going to be as good as the training that they receive, so if you have a retail business that employs a number of people you need to ensure that the training program is of a high standard. It should emphasize the values that your company maintains, in addition to demonstrating how representatives are expected to approach and work with your customers.
Practice Listening
Alexa Largoza-Ania has found that a lot of customer service reps make the mistake of thinking that they need to talk constantly in order to provide a good service. However, she always recommends taking the time to listen to a customer to find out what they really need. Make sure that you never interrupt them, while keeping a mental note of the issues they raise so you can offer the appropriate service.
Always Learn
The more you know about the product or service that you sell, the better able you are to provide customers with the information they need when they ask you a question. Remember that the customer will always consider you an expert on the subject, so you need to constantly strive to learn more so that you can live up to that title.
Good Training
In many ways, a customer service representative is only ever going to be as good as the training that they receive, so if you have a retail business that employs a number of people you need to ensure that the training program is of a high standard. It should emphasize the values that your company maintains, in addition to demonstrating how representatives are expected to approach and work with your customers.
Practice Listening
Alexa Largoza-Ania has found that a lot of customer service reps make the mistake of thinking that they need to talk constantly in order to provide a good service. However, she always recommends taking the time to listen to a customer to find out what they really need. Make sure that you never interrupt them, while keeping a mental note of the issues they raise so you can offer the appropriate service.
